Shipping Policy

Thank you for shopping with Curl Evolution!

We are committed to processing and shipping your order as quickly as possible so you can start enjoying healthier, more beautiful curls.

Order Processing

• Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

• Orders placed after business hours, on weekends, or on holidays will begin processing the next business day.

• During promotions, product launches, or holiday seasons, processing times may be slightly longer.

Shipping

• Shipping rates are calculated at checkout based on your location and selected shipping method.

• Once your order has shipped, you will receive a confirmation email with tracking information.

• Delivery times are estimates provided by the shipping carrier and are not guaranteed.

Incorrect Shipping Information

Please verify your shipping address before placing your order. Curl Evolution is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is the responsibility of the carrier. If your package is lost, delayed, or marked as delivered but cannot be located, please contact the shipping carrier first.

If you need assistance, our team is happy to help guide you through the claims process.

Damaged Orders

If your order arrives damaged, please contact us within 5 days of delivery. Include your order number and clear photos of the damaged product(s) and packaging so we can evaluate the issue and work toward a resolution.

Questions?

If you have any questions about your order or shipping, please contact our customer care team. We're always happy to help and appreciate the opportunity to be part of your curl journey.

Thank you for choosing Curl Evolution!